Billing FAQ

Can I do a Partial Refund?
Kicksite does not have the ability to offer a partial refund. Only a full refund can be given. A workaround for a partial refund is by offering a full refun...
Sat, Mar 31, 2018 at 10:41 AM
What is a Do Not Honor error?
A Do Not Honor error means that the cardholder needs to contact their credit card company/bank to find out what is happening. It could be that there is suspi...
Fri, Mar 30, 2018 at 11:30 AM
How do I cancel my account if I'm using Solupay?
First, let us say that we would love the opportunity to help you and prevent your studio's departure from Kicksite. In the case that you would still li...
Fri, Mar 30, 2018 at 11:36 AM