There are times that a studio owner may need to issue a refund to a student or family. Timing is everything when it comes to applying a refund or voiding a transaction. A void is a same day action and a refund will be dependent on the processing requirements of the banking institutions.
Credit Card Transactions – A credit card transaction can be stopped immediately by clicking Void that is found on the right side of the Transactions List screen in Kicksite. If Void is not shown next to the transaction, but Refund is, then the transaction is past the point of voiding the transaction and it requires a processing refund to the customer.
A voided transaction may still appear as pending for a customer in their banking app or website. It could be on hold for a few days or longer depending on the issuing bank. Please verify that Kicksite shows the transaction as void and have the customer check with their bank or credit card company if it does not resolve in a timely manner.
Check Transactions – Also known as Personal Banking or ACH transactions: If an ACH transaction needs to be refunded, it cannot be done until the transaction has been completed. The time frame of transaction completion is dependent on the banking system and can take between 4-7 banking days.