If you and/or your student have forgotten the user account username, please contact your studio and ask them to look under the user tab of your student's profile. The username will be displayed there. Most of the time, your username will not be an email unless it has been specifically set it up that way. Also, please note that usernames are case-sensitive so they must be typed exactly as they appear in the system.
If the password has been forgotten as well, click on the 'Forgot Password' link and it will email directions on how to change it.